Privacy policy.
Probody Wellness Clinic (PWC) Privacy Policy
Effective Date: The date of your first subscription payment to Probody Wellness Clinic (PWC).
Clinic Name: Probody Wellness Clinic (“PWC,” “we,” “our,” or “us”)
Contact: contact@probodywellnessclinic.com | (814) 241-8889
Address: 801 Scalp Avenue, Suite 103, Johnstown, PA 15904
1. Purpose of This Policy
This Privacy Policy describes how Probody Wellness Clinic (PWC) collects, uses, protects, and discloses your personal and health information. We are committed to maintaining the confidentiality, integrity, and security of your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.
By enrolling in a PWC Hormone Replacement Therapy (HRT) membership, you consent to the practices described in this policy.
2. Information We Collect
We collect information necessary to deliver safe, compliant, and effective hormone replacement therapy and wellness services, including:
Personal Information: Name, date of birth, address, phone number, email, and payment details.
Health Information: Medical history, lab results, prescriptions, symptoms, and treatment notes.
Billing Information: Payment methods and transaction records related to your HRT membership.
Communications: Messages, calls, or emails between you and PWC staff or providers.
Technical Information (if applicable): IP address, browser, and device data used for telemedicine sessions or patient portal access.
3. How We Use Your Information
Your information is used to:
Provide and coordinate your HRT care and related medical services.
Process monthly membership payments and maintain accurate billing records.
Communicate with you about appointments, follow-ups, lab work, or treatment adjustments.
Comply with federal and state medical record keeping requirements.
Improve our services and ensure safety, quality, and regulatory compliance.
We will never sell, rent, or trade your personal or medical information.
4. Information Sharing & Disclosure
PWC may disclose your information only as permitted or required by law, including:
To pharmacies, laboratories, or healthcare providers involved in your treatment.
To health insurers or payment processors for billing and claims purposes.
To regulatory authorities or law enforcement when legally required.
With your written authorization for any disclosures not otherwise covered by this policy.
All disclosures comply with HIPAA’s minimum necessary standard.
5. Data Protection & Security
We use administrative, technical, and physical safeguards to protect your data, including:
Encrypted data storage and secure electronic health record (EHR) systems.
Restricted staff access based on role and responsibility.
Secure telemedicine platforms for online consultations.
Despite these safeguards, no system is completely immune from unauthorized access, and we encourage you to protect your account credentials.
6. Telemedicine Privacy
By participating in telemedicine services, you consent to the electronic transmission of your health information. PWC uses HIPAA-compliant and encrypted platforms for all remote consultations. You may withdraw consent for telemedicine services at any time by submitting a written request to contact@probodywellnessclinic.com.
7. Your Rights Under HIPAA
You have the right to:
Access or request copies of your medical records.
Request corrections to inaccurate information.
Request restrictions on certain uses or disclosures.
Receive an accounting of certain disclosures made by PWC.
Obtain a copy of this Privacy Policy at any time.
Requests may be made in writing to contact@probodywellnessclinic.com or by mail at the clinic address listed above.
8. Payment & Financial Privacy
Your payment information is securely collected and stored by Probody Wellness Clinic (PWC) to facilitate monthly HRT membership billing and subscription renewals. PWC uses encrypted, PCI-compliant systems to protect your credit card and payment details. Access to this information is strictly limited to authorized personnel for billing and account management purposes.
Monthly HRT membership fees are billed automatically according to your selected plan and the terms outlined in the PWC HRT Membership Terms of Service Agreement.
9. Retention of Medical Records
PWC retains your health and billing records for as long as required by federal and state law or as necessary to provide ongoing care. Once retention requirements expire, records are securely destroyed or permanently anonymized.
10. Updates to This Privacy Policy
PWC may update this Privacy Policy periodically to reflect legal, technological, or operational changes. Any updates will be posted on our website with the revised Effective Date. Continued use of PWC services after updates constitutes acceptance of the revised policy.
11. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Probody Wellness Clinic (PWC)
801 Scalp Avenue, Suite 103
Johnstown, PA 15904
contact@probodywellnessclinic.com
(814) 241-8889